Refund policy

Returns & Refund Policy

Update: 27/11/2025

Thank you for shopping with us! We want you to love your purchase, and we’re committed to making your experience smooth and fair. Because our store includes products fulfilled by different partners, our return guidelines vary slightly depending on the item type.

1. General Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The request is made within 30 days of delivery.

  • The item is unused, unwashed, and in its original condition.

  • The item is in its original packaging (where applicable).

Certain items cannot be returned due to their nature:

  • Customized or personalized items

  • Print-on-demand products (covered separately below)

  • Perishable goods

  • Items marked “Final Sale”

If you are unsure whether your item qualifies, please contact us at bonesandthebull@gmail.com

Please format the Email subject:  Return/Order numberXXX

2. Print-on-Demand (tagged "By Bones and the Bull") Products

 These items are produced uniquely for each order, so returns work a bit differently:

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, misprinted, or incorrect, we will replace it at no cost.
Please email us within 7 days of delivery with:

  • A description of the issue

  • Photos of the product and packaging

  • Your order number

Change of Mind / Wrong Size

Because products are made to order, we cannot accept returns or exchanges for reasons such as size issues or changing your mind.

To help avoid sizing problems, please check the size charts on each product page before ordering.

3. Dropshipped Products

For items supplied by our dropshipping partners:

Damaged, Defective, or Incorrect Orders

If your order is damaged or incorrect, we will arrange a replacement or refund at no cost.
Please contact us within 7 days of delivery with photos and your order number.

Change of Mind Returns

We accept returns for change-of-mind purchases on dropshipped products, provided:

  • You contact us within 30 days

  • The item is unused and in original packaging

  • You cover return shipping costs

Once the returned item is received and inspected, we will issue a refund to your original payment method.

4. Cancellations

Orders may be cancelled within 12 hours of purchase.
After production or fulfillment begins, cancellations are no longer possible.

5. Refunds

Refunds are processed once the returned item is received and approved. Please allow 10–20 business days for the refund to appear in your account.

6. Exchanges

We currently offer exchanges only for dropshipped items and only in cases of defects or incorrect items.

Printed items cannot be exchanged due to their custom-made nature.

7. Lost or Stolen Packages

If tracking shows a package as delivered but it cannot be found, we recommend checking with neighbors or your local postal service.
We handle lost-package claims on a case-by-case basis and will work with you to find a solution.

8. How to Start a Return

To begin a return or report an issue, please contact us at:
bonesandthebull@gmail.com
Include your order number and a brief description of the issue.