Shipping policy

Shipping Policy

Last updated: 27/11/2025

Thank you for shopping with Bones and the Bull. Because our products are printed and fulfilled on demand through trusted third-party partners, shipping times and methods may vary. This Shipping Policy explains how and when your order will be delivered.

1. Order Processing Time

All items are made to order.
Typical processing (production) times:

  • 3–7 business days for most apparel and accessories

  • 2–5 business days for prints, stickers, and small items

These timelines may vary during peak seasons or due to fulfilment partner workload. We will notify you if significant delays occur.

Please note: Once production begins, orders cannot usually be cancelled or changed.

2. Shipping Times

Shipping time is in addition to production time.

Estimated delivery windows:

  • UK: 3–7 business days

  • EU: 5–12 business days

  • USA & Canada: 3–10 business days

  • Australia & New Zealand: 7–15 business days

  • Rest of World: 10–25 business days

These are estimates, not guarantees. Carrier delays, customs processing, and high-volume seasons may extend delivery times.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • the item(s) ordered

  • the shipping destination

  • the fulfilment partner used

Some items may ship separately if produced in different facilities.

4. Tracking Information

Most orders include tracking. Tracking details will be emailed to you as soon as the order ships.
Some countries or small-format items may not support full tracking.

5. Customs, Duties & Taxes

International orders may be subject to customs fees, import taxes, or handling charges once the package reaches your country.

  • These charges are not included in product or shipping prices.

  • Customers are responsible for any applicable fees.

  • Bones and the Bull is not responsible for delays caused by customs.

6. Wrong or Incomplete Addresses

Please double-check your shipping details at checkout.
We cannot refund or replace orders shipped to:

  • incorrectly entered addresses

  • addresses where the carrier is unable to deliver
    If an item is returned to the fulfilment centre, reshipping costs may apply.

7. Lost, Delayed, or Damaged Shipments

If your order is significantly delayed, appears lost, or arrives damaged:

  • Contact us at [insert email] with your order number and photos (if applicable).

  • We will investigate and, if eligible, arrange a replacement or refund.

We are not responsible for delays caused by carriers, customs, weather, or factors outside our control, but we will always do our best to help.

8. Split Shipments

Your order may arrive in multiple packages depending on which fulfilment centres are used.
This is normal for print-on-demand and does not affect your shipping cost.

9. Pre-Orders & Limited Editions (if applicable)

If an item is listed as a pre-order or limited release, estimated shipping dates will be included on the product page.
Orders containing pre-order items may ship together unless otherwise stated.

10. Contact Us

For any shipping questions or concerns, please reach out:
Email: Bonesnadthebull@gmail.com